At Curious Art Design, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with easy refund and exchange options.

Refund Eligibility

You can request a refund if your item meets the following conditions:

  • The product is unused, unopened, and in the same condition as when it was delivered.

  • The item must be in its original packaging.

  • Your refund request must be submitted within 3 days of receiving the order

Non-Refundable Items

We are unable to offer refunds for:

  • Items that have been used, opened, or damaged after delivery.

  • Perishable goods or personal-use items (e.g., skincare, baby care).

  • Items purchased under sale or promotional offers.

How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Order Number

  • Product Name

  • Reason for Refund

📧 Contact us via our website: https://curiousmart.com/
📞 Or call us: +92-0000 (Mon–Fri, 9 AM to 5 PM

Refund Processing

Once your refund is approved:

  • We will initiate the refund within 7–10 business days.

  • Refunds will be issued using the same payment method used during the purchase.

  • Shipping and delivery charges are non-refundable.

Damaged or Wrong Products

If your product arrives damaged or incorrect, please notify us within 3 days of delivery. We’ll quickly resolve the issue with an exchange, replacement, or refund, based on your preference and product condition.

Exchange Policy

Want to exchange a product instead?

  • Exchanges are allowed within 3 days of receiving your order.

  • Products must be unused and in their original packaging.

  • Contact our team to arrange an exchange.